The University of Findlay Convocation Committee and the Japanese Program present “Excuse as Conflict Strategies in a Japanese Enterprise Setting”
Free of charge – Public is welcome!
This study examines effective language strategies for conflict management in a Japanese enterprise setting. It focuses on the effectiveness of excuse implemented in a Japanese organization setting. Excuse is one type of remedial strategy called account. In excuse, a speaker explains a failure to mitigate the hearer’s judgment on the speaker’s causal responsibility. Although, previous studies find both positive and negative effects, excuse is generally identified as mitigating accounts, and little research has explored what factors influence contradictory outcomes.